Effective Date: June 30th, 2013
There are no third-party ads in our apps, but we do cross promote our other products or the products on our related companies. The only third party service providers we use in our apps are to support our internal operations and we do not collect anything that is personally identifiable in our apps for children.
To help us provide you with the best service, we work with third party analytics providers Mixpanel and Crashlytics in our apps for children. Their respective Privacy Policies can be found at mixpanel.com/privacy and try.crashlytics.com/terms. These companies help us to understand your use of the apps. In association with them, we may collect your unique device identifier, IP address, mobile phone carrier, game progress, time spent playing, and achievements. This information is for internal use only and can’t be shared. It’s just for us to help us improve our services for you.
If you have any questions about our collection and use please contact us at firstname.lastname@example.org or 415-352-9028.
PRIVO-Cert™ Safe Harbor Certification Program
Toca Boca is a Member of the PRIVO-Cert™ Safe Harbor Certification Program (“the Program”). As a participating member in the Program, Toca Boca adheres to the strict information collection, use and disclosure requirements set forth by the Program. PRIVO is an independent, third-party organization committed to safeguarding children’s personal information collected online. PRIVO aims to help parents and their children exercise control over personal information while exploring the Internet. The PRIVO certification seal posted on this page indicates that Toca Boca has established COPPA compliant privacy practices and has agreed to submit to PRIVO’s oversight and consumer dispute resolution process. If you have questions or concerns about our privacy practices, please contact us at email@example.com or 415-352-9028. If you have further concerns after you have contacted us, you can contact PRIVO directly at firstname.lastname@example.org.
What Kind of Information is Collected?
There are two types of data that may be collected. The first one is called personal data. This is personally identifiable information that identifies a user as an individual. Toca Boca may collect personal data that parents voluntarily provide on the website. The second type is non personal data which doesn’t directly identify an individual or which may have been personal information but has had the personally identifiable information removed. Toca Boca may collect non personal information about the use of the website and apps to help us improve our services.
More About Personal Data
We collect personal data when a parent makes a purchase through our online store, subscribes to a newsletter or alert, submits content to a forum or blog, or requests technical support. This data may include a name (screen or nickname), gender, birth date, email address, mailing or shipping address, telephone number, and payment information. This information may be used to provide services and the sites to you, to process and fulfill your orders, to contact parents about their orders and new services and features and to send push notifications if consent to receive them has been given. If you contact us for help we will only use your email address to reply to your question. Please note that if a parent posts personal information about themselves in a community forum or blog in the parent section, in addition to being collected, this data is made public for others to see. The parent is responsible for the disclosure of any such data in those forums. More about Non Personal Data
A Word About What We Might Disclose
As you can see, we collect minimal personal data, and some nonpersonal data for internal use only or in conjunction with third parties to help us operate, analyze, and improve our sites and services. In addition, we may disclose your personal or nonpersonal information to additional parties if we believe we are required to by law, by a judicial proceeding, to protect Toca Boca’s rights and properties, or to investigate fraud, intellectual property
infringement, and any other conduct that might be illegal or expose Toca Boca or a user of its services to legal liability. In addition, Toca Boca may disclose information collected from a parent in the event of a change or proposed change in the ownership of the company; for example, a sale, a merger, or bankruptcy.
Parents may disclose information about themselves by posting in the public forums on the site. Toca Boca is not responsible for what parents say and post in these sections.
You can also configure your browser to accept or reject cookies. All browsers are different so go to the help section of your browser to find out how to do this.
We may include links to third parties from our website or services. Toca Boca isn’t responsible for these companies and including a link to them doesn’t mean that Toca Boca endorses them. So be sure to check their privacy policies if you decide to visit them. And remember, your use of Toca Boca’s sites and services may also be subject to the terms and conditions and privacy policies of other services that Toca Boca doesn’t control such as mobile application stores, mobile software platforms, online social media sites, or payment processors.
Toca Boca uses generally accepted security measures and safeguards in an attempt to keep the data it collects secure and requires that the third parties it works with agree to do the same. The measures and safeguards include limiting access to the data to those persons who need it to complete their work for Toca Boca, using a fire-wall protected environment, and storing personal information in secure operating environments. That said, Toca Boca cannot and does not guarantee and does not accept liability for unintentional disclosure.
User data is retained as long as it is necessary to provide the service. Data is deleted from our records when it is no longer needed within a reasonable timeframe.
How to Update or Remove Your Information
Toca Boca keeps your content for as long as necessary in providing its services. If you want to opt out of services, or review or delete your information, please contact us at email@example.com or 415-352-9028.
Notice to California Residents:
Toca Boca AB
Attn: Privacy Officer
120 31, Stockholm, Sweden
Toca Boca, Inc.
Attn: Privacy Officer
848 Folsom Street
San Francisco, CA 94107
If you have any questions about this Policy or our processing of data about you, please contact us at firstname.lastname@example.org
Or via mail at:
Data Protection Officer
225 King Street West
Toronto, ON M5V 3M2
If you have a concern about our handling of your personal information, please get in contact with us first so we can try to resolve your query. If however, you feel we have not dealt with your concern and that we are failing to meet our legal obligations, you can report this to your local data protection regulator.